TERMS & CONDITIONS
All Tours / Travel Services correspondence and
bookings should be addressed to M/s. Luxury Aloha
Booking: Upon booking confirmation, your contract is with M/s Luxury Aloha. A contract is formed between us when we confirm your tour/travel
services and receive an advance payment from you.
Payment: You must pay a minimum deposit of 50% of the total cost to M/s Luxury Aloha for the services contracted. A deposit is required to hold the
booking on a confirmed basis.
BALANCE PAYMENT:
Balance Payment: The balance payment is due 10 days
before the start of services. Any booking made within 10 working days of the
date of services is considered a late booking, and the full and final payment
is required at the time of booking.
NOTE:
• In addition to the foregoing, full payment is
required at the time of booking for special train journeys, hotel or resort
bookings during peak season (X-Mas, New Year, Pushkar Fair, Diwali, etc.).
• Even after paying the 50% deposit to confirm your
bookings, you may be required to pay an additional advance amount before the
final balance payment date, depending on the contractor's or supplier's payment
deadline as applicable.
MODE OF PAYMENT:
International clients can pay in the following
ways: • by bank transfer (telex transfer) to our bank account
• All payments should be free of any withholding
tax and deduction.
• Any bank charges for remittance (by remitting
bank or intermediary bank) would be solely borne by the payer.
SPECIAL NOTE:
Please keep in mind that no Luxury Aloha (IHPL) employee or agent will ever request your Net Banking login,
password, or OTP. They will also not request that you transfer funds to a
personal account or instal third-party apps such as Any Desk, TeamViewer, or
others.
Please do not comply with such a
request. Such incidents should be reported to info@luxuryaloha.com
POLICY REGARDING CANCELLATION / NO
SHOW / EARLY DEPARTURE:
We must be notified in writing if
tour/travel services are cancelled for any reason, avoidable or unavoidable.
Cancellation fees would be effective from the date we received the letter in
writing, and they would be as follows:
• 60 days before arrival - 10% of the
tour/service cost.
• From 59 to 30 days before arrival:
25% of the tour/service cost.
• From 29 to 15 days before arrival:
50% of the tour/service cost.
• 14 to 08 days before arrival - 75%
of tour/service cost.
• 07 days or less prior to arrival -
NO REFUND.
Note:-
1. Regardless of the above-mentioned cancellation slabs, if you (the
client) cancel tour / travel services (for whatever reason) after making a
booking with us, a minimum 10% service charge will be applied to the total cost
of the tour package.
2. Regardless of the above-mentioned cancellation slabs, in the event
that we (the company) cancel tour / travel services (for whatever reason) after
the booking is made, we have two options:
• The client will be given a credit note for the booking amount paid,
which they can use at any time in the future for themselves or any of their
family members, friends, or anyone else they recommend.
• If the client wishes to receive a refund, a minimum 10% service charge
will be applied to the total cost of the tour package, and the remaining amount
(after deducting this 10% service charge) will be refunded.
In both of the above cases, the cancellation charges for services such
as flight tickets, hotel bookings, travel services, and guide services would be
recovered from the client.
3. If you cancel your trip after it has begun, your refund will be limited to the amount we are able to recover from the hoteliers, airlines, transportation companies, and other suppliers we use.
We are not responsible for refunding unused hotel accommodations, flight tickets, transportation, missed meals, or any other services.
4. A separate
cancellation policy applies to special train journeys (such as Palace on
Wheels, Deccan Odyssey, Golden Chariot, and Maharajas Express) (which would be
advised as and when required).
5. Please be aware
that if bookings for the following period are cancelled for any reason, no
refund will be issued.
• Festival Period Reservations (Festivals like - Diwali, Dussehra, Holi,
Pushkar fair etc).
• High Season Reservations (from 20th Dec to 15th Jan).
• Reservations for long weekends.
6. The cancellation fee is calculated based on the total booking amount
rather than the advance deposit.
Refund:
In the case of unused / unutilized services (which have been paid for
and cancelled in advance), the refund amount would be calculated using the
cancellation policy described above, and the money would be refunded to the
person who made the payment to us. Due to banking procedures, the refund
process may take 2 to 4 weeks. If the refund is made to either a credit card or
a bank account, the bank fees will be deducted from the refund amount.
Obligatory
Identification Document:
All guests (foreign nationals, NRIs, and Indian nationals) must provide
photo identification at the time of booking confirmation. The following
documents are applicable for various categories:
• For foreign nationals, a copy of their passport and visa are required.
• Copy of passport for non-resident Indian clients (NRI clients).
• Overseas Indian clients with OCI/PIO cards must provide a copy of
their passport as well as a copy of their OCI/PIO card.
• For domestic clients, a copy of their driver's licence, voter ID card,
or passport is required.
Arrival and
Departure Policy:
Check-In Timings: 1200 - 1500
Hours
Early arrival is dependent on availability. Reservations for guaranteed
early check-in must be made beginning the previous night.
Check-Out Timings: 1000 - 1200
Hours
Late check-outs are available on request and subject to availability /
Payment.
Additional Usage of
Vehicle:
Please keep in mind that the cost of additional
vehicle usage (cars / coaches with drivers) is not included in the services,
and thus additional vehicle usage after transfer or after sightseeing may be
charged extra.
Our responsibilities
& limits:
Please keep in mind that after the tour/service
cost has been finalised, any increases in monument/museum entrance fees, taxes,
fuel costs, or guide charges imposed by the Government of India will be charged
as extra.
Luxury Aloha rates are based on the current
rates negotiated by us with hotels, airlines, and other service providers.
Hotels and airlines reserve the right to change their rates at any time. In the
event of such a change, the rates quoted by us prior to the modification may be
changed by us in accordance with the changes made by hotels or airlines.
Luxury Aloha and its associates act solely as
agents for the hotels, airlines, transporters, railways, and contractors
providing other services, and all exchange orders, receipts, contracts, and
tickets issued by us are subject to the terms and conditions under which these
services are provided by them. The tickets, coupons, or passage contract used
by the carrier/hotel or other contractor rendering services shall be the sole
contract between the Clients and such contractor.
Luxury Aloha. - - itineraries are sample
itineraries designed to give you a general idea of the likely trip schedule.
Numerous factors such as weather, road conditions, participant physical
ability, and so on may dictate itinerary changes either before or during the
tour. Luxury Aloha reserves the right to change any aspect of the
itinerary, including transportation and lodging, without notice in the interest
of the trip, participants' safety, comfort, and general well-being, without
making any rebate, allowance, or refund, and any additional costs, if any,
would be payable by the client.
Luxury Aloha shall not be liable for any
delay or change in schedule, or any expenses incurred, or any special or
consequential loss, injury, or damage incurred - directly or indirectly - as a
result of natural hazards, flight cancellations, accidents, breakdown of
machinery or equipment, breakdown of transportation, weather, sickness,
landslides, political closures, acts of God, perils incident to the sea,
floods, fire, acts of Government or any other authorities, wars, civil
disturbances, Furthermore, the Clients shall be liable for any liability or
additional expenses incurred as a result of the foregoing.
Luxury Aloha shall not be responsible and
shall accept no liability towards the Clients or his/her legal representative
for any loss of property or damages resulting from death or injuries, including
loss of services, which the Clients may sustain as a result of any act,
negligence, or default by any transportation Company, hotel agents, or any
other body of persons, its agents, or service providers providing such services
or facilities, or arising out of or while engaging in such activities. Luxury Aloha. do
not have any insurance policy covering the expenses for accident, sickness,
loss due to theft, or any other reasons. Visitors are advised to seek such
insurance arrangements in their home country. All baggage & personal
property/s at all times are at the client's risk.
Luxury Aloha reserves the right to cancel any
services if it deems that the tour, trip, or passage is impracticable for any
reason or if circumstances warrant such action, and the Client shall have no
other or further claim against the company as a result.
Luxury Aloha reserves the right, in its sole
discretion, to refuse to carry out its contract with any person it deems
undesirable, without being required to provide any reason for doing so.
Force Majeure:
Luxury Aloha and any of its subsidiaries,
affiliates, directors, employees, agents, or suppliers, as well as their
respective successors and permitted assigns, shall not be liable for, or be
deemed to be in default for, any failure to perform or delay in performing any
of its obligations hereunder, in whole or in part, if such performance is
rendered impracticable by the occurrence of acts of war, whether declared or
undeclared, sabotage, embargo,
Luxury Aloha (the company) and the client
(you) shall use their best efforts to avoid, overcome, and offset the effects
of any cause or potential cause of a Force Majeure event. When the cause of the
Force Majeure is removed, the Terms and Conditions of Use set forth herein will
resume full operation.
A Force Majeure event, on the other hand, will not
relieve Luxury Aloha. (company) and client (you) of any obligations
incurred prior to the occurrence of the Force Majeure.
Jurisdiction Part:
All
disputes arising from this agreement or any subsequent agreement will be
resolved exclusively in Delhi courts.
•
Terms and Conditions for Andaman and Nicobar Islands and Lakshadweep Island
will be separate and will be advised on a case-by-case basis.
•
Group booking terms and conditions will be separate and will be advised on a
case-by-case basis.