TERMS & CONDITIONS

Luxury Aloha Booking and correspondence should be addressed to M/s. Luxury Aloha Pvt. Ltd

Booking: Upon booking confirmation, your contract is with M/s.Luxury Aloha Pvt. Ltd. A contract is formed between us when we confirm your booking and receive an advance payment from you.

Payment: You must pay a minimum deposit of 50% of the total cost to M/s.Luxury Aloha Pvt. Ltd for the services contracted. A deposit is required to hold the booking on a confirmed basis.

BALANCE PAYMENT:

Balance Payment: The balance payment is due 10 days before the start of services. Any booking made within 10 working days of the date of services is considered a late booking, and the full and final payment is required at the time of booking.

• Even after paying the 50% deposit to confirm your bookings, you may be required to pay an additional advance amount before the final balance payment date, depending on the contractor's or supplier's payment deadline as applicable.

MODE OF PAYMENT:

International clients can pay in the following ways: • by bank transfer (telex transfer) to our bank account

• All payments should be free of any withholding tax and deduction.

• Any bank charges for remittance (by remitting bank or intermediary bank) would be solely borne by the payer.

SPECIAL NOTE:

Please keep in mind that no Luxury Aloha Pvt. Ltd. employee or agent will ever request your Net Banking login, password, or OTP. They will also not request that you transfer funds to a personal account or instal third-party apps such as Any Desk, TeamViewer, or others.

Please do not comply with such a request. Such incidents should be reported to booking@luxuryaloha.com

POLICY REGARDING CANCELLATION / NO SHOW / EARLY DEPARTURE:

We must be notified in writing if tour/travel services are cancelled for any reason, avoidable or unavoidable. Cancellation fees would be effective from the date we received the letter in writing, and they would be as follows:

• 60 days before arrival - 10% of the Booking cost.

• From 59 to 30 days before arrival: 25% of the Booking cost.

• From 29 to 15 days before arrival: 50% of the Booking cost.

• 14 to 08 days before arrival - 75% of Booking cost.

• 07 days or less prior to arrival - NO REFUND.

• Aloha Apartment cancellation policy will be shared at the time of final confirmation sent by email.

Note:-

1. Regardless of the above-mentioned cancellation slabs, if you (the client) cancel tour / travel services (for whatever reason) after making a booking with us, a minimum 10% service charge will be applied to the total cost of the tour package.

2. Regardless of the above-mentioned cancellation slabs, in the event that we (the company) cancel tour / travel services (for whatever reason) after the booking is made, we have two options:

• The client will be given a credit note for the booking amount paid, which they can use at any time in the future for themselves or any of their family members, friends, or anyone else they recommend.

• If the client wishes to receive a refund, a minimum 10% service charge will be applied to the total cost of the tour package, and the remaining amount (after deducting this 10% service charge) will be refunded.

In both of the above cases, the cancellation charges for services such as flight tickets, hotel bookings, travel services, and guide services would be recovered from the client.

3. If you cancel your trip after it has begun, your refund will be limited to the amount we are able to recover from the hoteliers, airlines, transportation companies, and other suppliers we use.

We are not responsible for refunding unused hotel accommodations, flight tickets, transportation, missed meals, or any other services.

4. The cancellation fee is calculated based on the total booking amount rather than the advance deposit.

Refund:

In the case of unused / unutilized services (which have been paid for and cancelled in advance), the refund amount would be calculated using the cancellation policy described above, and the money would be refunded to the person who made the payment to us. Due to banking procedures, the refund process may take 2 to 4 weeks. If the refund is made to either a credit card or a bank account, the bank fees will be deducted from the refund amount.

Obligatory Identification Document:

All guests (foreign nationals, NRIs, and Indian nationals) must provide photo identification at the time of booking confirmation. The following documents are applicable for various categories:

• For foreign nationals, a copy of their passport and visa are required.

• Copy of passport for non-resident Indian clients (NRI clients).

• Overseas Indian clients with OCI/PIO cards must provide a copy of their passport as well as a copy of their OCI/PIO card.

• For domestic clients, a copy of their driver's licence, voter ID card, or passport is required.

Arrival and Departure Policy:

Check-In Timings: 14:00 Hours

Check-Out Timings: 11:00 Hours